PRIVACY POLICY — NABDH
Last Updated: February 20, 2026
This Privacy Policy explains how NABDH ("we", "our", or "us") collects, uses, stores, and protects your information when you use our appointment-management platform located at nabdh.app (the "Service").
By using NABDH, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Personal Information
We collect the following personal data from patients, clinic staff, and account owners:
- Name
- Email address
- Phone number
- Device information
- Cookies and analytics data
B. Clinic & Staff Information
- Clinic name
- Clinic details and settings
- Staff information (names, roles, schedules)
C. Appointment & Patient Information
- Appointment bookings
- Appointment history
- Patient records provided by the clinic
- Any additional medical or consultation information entered into the system
Note: Patient records and medical data are considered sensitive information. NABDH handles this data with enhanced confidentiality and protection measures.
D. Payment Information
If clinics pay for NABDH subscriptions online, we may collect:
- Payment card details (processed securely by third-party providers such as Stripe or PayPal)
- Billing address
- Transaction history
NABDH does not store full card numbers. All payments are encrypted and processed by third-party services.
2. How We Use Your Information
We use the collected data to:
- Provide and operate the appointment-management system
- Allow patients to select preferred time slots
- Reduce waiting times and improve clinic workflow
- Manage clinic settings, staff schedules, and patient queues
- Communicate updates, reminders, or confirmations
- Improve security, performance, and user experience
- Process payments for subscriptions
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process data under the following legal bases:
- Consent (when users voluntarily provide information)
- Legitimate interest (operating and improving the Service)
- Contractual necessity (providing the subscription service to clinics)
- Legal compliance (as required by Egyptian law)
4. Sharing Your Information
We may share data with:
- Payment processors (Stripe, PayPal, etc.)
- Analytics providers (for usage statistics)
- Cloud hosting providers (to operate the platform securely)
We do not sell personal data.
Information is only shared when:
- Necessary to run the Service
- Legally required
- Explicitly authorized by the clinic or user
5. Data Security
We use industry-standard security practices to protect your information, including:
- Encryption of data in transit and at rest
- Secure cloud hosting
- Access controls for staff and administrators
- Regular security monitoring
Despite our efforts, no system can guarantee 100% protection.
6. Data Retention
We retain data for as long as:
- Your clinic account is active, or
- Required to provide the Service, or
- Required by law
Clinics may request deletion of patient data unless local regulations require retention.
7. User Rights
Where applicable, users have the right to:
- Access their information
- Correct inaccurate information
- Request deletion of data
- Restrict or object to processing
- Withdraw consent (where relevant)
Requests can be made through:
8. Cookies & Tracking
We use cookies and analytics tools to:
- Improve performance
- Remember user settings
- Analyze app usage trends
Users can disable cookies in their browser settings, but some features may not work.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service means you accept the updated policy.
11. Contact Us
If you have any questions:
📍 Cairo, Egypt